Last Updated: 5/5/2020
As an essential business and service, NSSI Customer Service is proud to be able to continue to serve our customers while maintaining our existing high level of standards during the current pandemic. To safeguard our own employees and their families, we have enabled our workforce’s mobile abilities. While all of our service channels are open and available (phone, live-agent chat, emails, and mail) response time may be somewhat delayed from increased service requests.
However, all requests continue to be fulfilled and answered as quickly as possible. We also appreciate your patience with some of our servicing channels, for example, phone calls, that may experience some minor remote issues affecting sound that would not be present if our staff were in-office. We apologize for any inconvenience.
Online Claims - Available 24/7 at nssi.com/claims/report-claim
Phone Support - 800-256-6774. Available 8am – 6pm, CST, Monday – Friday; expect longer wait times.
Live-Agent Chat Support - Available 9am – 5pm, CST, Monday – Friday; expect longer wait times.
Send us a message online - nssi.com/contact-us
If you are unable to receive shipments from our repair facilities: Please contact us at [email protected]. We have the ability to hold onto repaired devices/property or potentially redirect them if necessary until your operations are back to normal. Please contact your claims adjustor with any questions.
If your claim/issue is not urgent, we recommend customers use our online services if possible to reduce call/chat wait times. We will provide updates as necessary, thank you in advance for your patience!