National Student Services, Inc. College Student Property Insurance

Report a Claim

NSSI Report a Claim

Submit Your Claims Form Online or by Mail:

If your student has experienced a theft, fire, flood, accidental damage or other natural disasters to their property, there is no need to worry! NSSI processes all claims in-house, which allows for quicker and easier processing. Submitting a claim is simple and easy! Just follow these steps:

Submitting a Claim Online:

  • Step One: Log in under My Policy.
  • Step Two: Click "Claims Center" and find your policy you wish to file a claim on. (You can search by policy number.)
  • Step Three: Once you have found your policy, click the "File a Claim" link.
  • Step Four: Follow the instructions on the page to enter the details of your claim, and then click the button to submit.


Video Tutorial:



If preferred, you can request a claim form and assistance from the Customer Service department at 1-800-256-6774.

Submitting by Mail:

  • Step One: Print the Claims Checklist. Following this checklist can reduce delays when submitting your claim.
  • Step Two: Print the Claims Form. Fill out the form so we have all your information.
  • Step Three: Please submit your claim by fax, email, or mail. We will contact you when we receive your claim.
          Fax: 405-334-5418 | Email: [email protected]
          Mail: National Student Services, Inc. | P.O. Box 2137 | Stillwater, OK 74076


Any person who, with intent to defraud or knowing that he/she is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement is guilty of insurance fraud, a Federal Offense.

30 day waiting period required on accidental damage claims (including spills, liquid submersion and cracked screens) for new enrollees.


If you have general questions regarding filing a claim, check out our Claim FAQs.

For questions concerning claims only, please call 1-800-256-6774 ext. 7901. You may also email the Claims Department directly at [email protected]