National Student Services, Inc. College Student Property Insurance

Testimonials

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National Student Insurance, Inc. wants to hear from you! Tell us how you think we are doing or if there is something we can help you with. Below are recent customer testimonials, feel free to read through them and write one of your own! It may appear right here on the site!

Rating::
4.9606741573034%

1/22/18

Submitted by:
Kimberly Lewis
Rating:
100%
Comments:
Excellent responsiveness from the time when the claim was filed, to processing it, to receiving our check. Thank you, Michele Bosler! Would highly recommend Worth Ave. Group, not only for college student insurance, but I have also insured my phone with them as well.

1/22/18

Submitted by:
Jennifer McDonald
Rating:
100%
Comments:
Michele Bosler is always so attentive and swift. Her continued expertise and customer service skills are superb. She always seem to make the process pleasant and stress free. Thank you Michele for all your hard work. I hope it doesn't go unnoticed by the company executives. You truly are a polished asset to your company. Thank you NSSI for making my college experience just that much more enjoyable!!

1/22/18

Submitted by:
Janet Beckett
Rating:
100%
Comments:
We have several policies with Worth Ave Group and, while we have only had to make a few claims, each process has gone smoothly and quickly. The last one was resolved with 24 hours. Michele Bosler was responsive and efficient. I am always telling my colleagues and friends with college students about your policies and what excellent and comprehensive service with reasonable rates that you have.

1/22/18

Submitted by:
Aziza Branson
Rating:
100%
Comments:
I LOVE this service for my college kids!!!!!!!!!!! I sleep well at night knowing that both of their things are protected from nature and humans.....lol. My son dropped his phone in the toilet:( But Michele Bosler, took care of us so quickly, it never got a chance to become a communications disaster;;;;lol. Thanks NSSI and Michele Bosler

1/22/18

Submitted by:
Caryn Bensmida
Rating:
100%
Comments:
We filed a claim for our son for property loss due to theft from a vehicle that occurred in the city of Chicago. All of my contacts with NSSI by phone and email were prompt, efficient, professional and friendly. The entire customer service team is exemplary. Michele Bosler served as our claims adjuster and quickly and kindly responded to my multiple inquiries. What was particularly difficult was getting a copy of the police report from the city of Chicago. Since Chicago will not provide any specific information over the phone, we needed a copy of the official report. After submitting a written request, payment and a self-addressed envelope, the standard processing time to obtain the report is 4 to 6 weeks. Michele kept reassuring me that if the delay in getting the report required the claim to be closed out, she would keep all the documents and reopen the claim once the report was received. Finally after multiple calls to Chicago Records, a kind-hearted agent sped up the process and sent out the report. When I emailed it to Michele, she processed everything so quickly, I was simply amazed. It is really difficult these days to experience such wonderful customer service. In general, most of us are exhausted by everything we attempt to do because of lengthy hold times on the phone, being transferred from one agent to another, repeating our information over and over. It is so refreshing to work with a company that excels in customer service. Thank you to Michele and the entire team at NSSI.

1/22/18

Submitted by:
Deborah Isaacman
Rating:
100%
Comments:
I would like to commend NSSI and especially Michele Bosler for her outstanding customer service. Michele was so helpful and made the claim process easy and understandable. The claim process can be difficult but Michele answered questions quickly and with great empathy. I seldom write testimonials but in this instance NSSI and Michele Bosler deserve accolades for their service. Thank You.

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